If you look just like your competitors, act like them and work like them, your clients can’t distinguish you enough from the herd to pay for a differentiated offering. So go get one. Bright Operations can help you cultivate your “products” and approaches that make you stand apart from the rest. This is not just about words or a new tagline. This is about knowing your clients’ new struggles and about the culture of who you are and what you do.

We have all seen the frustrated CEO warning a business unit that they need to improve. At Bright Operations, we believe that if people knew what to do they would be doing it – no one likes being on a losing team. When the doldrums hit most people start working harder and longer at doing what they have always done. Unfortunately, they’ll most likely produce the same lack luster results. Bright Operations audits underperforming business units first by listening. We listen to team members, CEOs and Clients alike to discover the real issues that exist. Then we work to address them. We give them permission and a process to confront what had been preventing their desired outcomes and incomes.

Often CEOs or leadership teams need a sounding board and coach to run ideas by – an outside confidante with a fresh pair of eyes, and ideas from other companies. Usually, they are the most insulated to new ideas because they are already in leadership and it is assumed they know everything. Bright Operations can provide individual or team coaching to those executives who want to become something better, make better results and keep learning. Without their own mentoring, even mentors become stagnant. Coaching allows people to go to the next dimension and achieve even greater success personally and for the firm.

Many companies want to get into new markets and obtain new clients and keep that stock price going and naturally, acquisitions surface as a viable strategy. It is often believed that “the deal” will heal their business issues and so there is cause for great celebration. At Bright Operations we believe this is like throwing a parade after the first quarter of a football game. Success of an acquisition depends on how firms leverage the resources, clients, and innovations to grow the business. We work to evaluate an acquisition from the angle that always gets overlooked – is this the right cultural fit, does this really get me more and better clients? Without such attention, the lives of the employees of both firms get much harder with little benefit. Bright Operations’ focused approach with the leadership of both firms can turn a “good” acquisition into a reality that unites teams and produces results faster.

When people are a part of advancing a new vision and strategy they become engaged and instrumental in achieving it. Bright Operations can work with you to plan and facilitate highly inspired meetings to capture the interest and involvement of the team and, importantly, the strategy, initiatives and operational tactics to go after your vision and get it!