Thank You, Thomas Friedman!

Posted January 6, 2018

This is the last blog in my Thomas Friedman series (“Thank you for being late – The Optimist Guide to Thriving in the Age of Accelerations”). Friedman certainly compelled me to realize that leaders (that is many of us and others behind us) must promote inclusion and adaptation. It is important to have role models but realize specifically what they did may not be relevant anymore, how they did it is the thing to watch. Lead by inclusion, provide clarity to the team about where the company is going and the skills needed to be successful in that future and the “scaffolding” and access to training to get them there. And for goodness sake, remember, as Friedman put is “the best solutions for helping people build resilience and propulsion in this age of acceleration are things you cannot download but have to upload the old fashion way – one human to another human at a time.” What a message for how we lead and interact with our ream, our partners and each other in our community.

Client Interractions, Leadership, Team Building

Ann Banning - Wright

CLIENT:	Large Engineering Firm
CHALLENGE:	Extend and secure new contracts in the area of Data Centers for telecommunication, finance and media industries.
RESEARCH:	Designed face-to-face interviews that reveal the challenges and the breakdowns that cause the most pain in data centers.
DISCOVERY OF UNTAPPED POTENTIAL:	Identified “downtime” as the most critical concern evidenced by a financial institution losing $260 million dollars a minute when their check processing centers went off line. A variety of well- intentioned vendors, designers, departments and process operators were responsible for getting back online but we discovered they were often working independently in silo’s – a cumbersome and inefficient response to an expensive problem.
HARNESS POTENTIAL:	Plucked individuals from across departments and disciplines to assemble a team dedicated to “Collaborative Design and Operations for Data Center Uptime. Newly formed team collaboratively built and marketed a unique practice promising result. Data Center Uptime Named the Offer > OnlinEnivronments. Specified all the moving parts of the OnlineEnvironments Design Solution and the cost benefit. Geography of Facility – Architecture and Engineering of Facility – IT Infrastructure and Facilities Management – Process Design and Outage Prevention Management
RESULTS:	Out-of-the-gate this untapped potential accelerated growth and generated 14million dollars of new revenue. This success demonstrates how a distinctive solution accelerates a company’s capacity to become market leaders, to choose their clients and to charge more for it. The optimum result of working with Bright Operations is the creation of a structural and operational eco-system that is sustainable over time, producing preferred transactions and smart market extensions over and over again. In other words, “Wow, we’ve done it again!”

Thank You, Thomas Friedman!

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Did you know… An experiment reveals that elephants not only cooperate but that they understand the logic behind teamwork. Now that’s a smart human lesson learned from the animal kingdom!

In his book, The Speed of Trust: The One Thing That Changes Everything, Stephen M. R. Covey writes that trust is an essential element in business: “When trust goes up, speed goes up while costs come down.” Conversely, “When trust goes down, speed goes down and costs come up.”

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Thank You, Thomas Friedman!

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